Long Distance Authorization Code FAQs
- Why are telephone authorization codes necessary?
University Information Technology Services (UITS) security policy requires authorization code processing at each regional IU campus. Telephone authorization codes help control chargeable calling.
- What telephone services require authorization codes?
Rate sensitive services such as long distance, international, local toll, direct assistance (e.g.,1411), and operator services require authorization codes. Flat rate services such as local, toll-free, campus (4 digit), and emergency do not require telephone authorization codes. However, remember that any "local" calls to off campus numbers require that you dial the full 10-digit phone number. Example: 219-980-XXXX. Neither local nor long distance calls requre dialing 1 or 9 before the phone number.
- How do I place a personal call with a telephone authorization code?
Due to the tax-exempt status of Indiana University, personal calls cannot be charged to to the University. To place a personal call that would require the use of an authorization code, please use your own personal mobile equipment.
- Whom should I contact for IUN telephone authorization code changes?
The UITS Northwest Support Center (981-H-E-L-P or 981-4357) documents and dispatches requests for technolgy assistance, including UniCom services. Help desk authorization code documentation assures accuracy, security, and prompt attention.
- When should I enter my IUN telephone authorization code?
After dialing a number that requires an authorization code, you will hear a slight interruption and then a second dial tone. As soon as you hear the second dial tone, start entering your confidential seven-digit code. Failing to enter an authorized seven digit code during the second dial tone triggers a disconnect.
- Will my IUN telephone authorization code work at other IU campuses?
Yes. Your IU Northwest telephone authorization will work on all other IU campuses.
- Will my telephone authorization code work on campus telephones outside my office?
You may use your authorization code on any campus UniCom office phone. Use on other campus phones is under investigation.
- Are telephone authorization codes assigned to extensions or individuals?
Telephone authorization codes are assigned to individuals. IUN account managers determine staff assignments and department policy as to who may be assigned an authorization code. Telephone authorization codes may not be shared.