STC Consultants provide direct support to the students, faculty, and staff of IU Northwest. Consultants are required to answer questions relating to software, hardware, and computer peripheral equipment. Consultants are expected to demonstrate exemplary interpersonal skills and professionalism at all times. It is also very important for all STC Consultants to support and comply with the university policies and procedures. Job Description Details
Consultants are employed on a semester by semester basis. The semester employment period begins on approximately the first day of the semester and ends on approximately the last day of finals for that semester.
STC Consultant's who would like to be considered for a position during the subsequent fall, spring, or summer semesters must submit a rehire form. Each semester, notification of the request deadline will be electronically mailed to all consultants by the STC Manager. Rehire considerations are based on several criteria, including successful completion of the current semester, a consultant's availability, individual evaluations, etc.
STC Consultants are paid $7.25 per hour for the first semester of their employment. Returning STC Consultants can receive up to a $.25 raise per semester up to a maximum of $8.00. This will be determined by individual evaluations, attendance, job performance, etc.
All part-time employees are paid on biweekly on every other Friday. Each paycheck will include earnings for all work performed through the end of the previous payroll period. If a regularly scheduled payday falls on a holiday, consultants will receive pay on the day prior to the holiday.
In an effort to keep consultant skills up-to-date, we offer several fee-free online training resources.
Consultants are expected to dress in a casual / professional manner while on duty. Consultant clothing or hygiene should not distract customers from their purpose of seeking help. If you are unsure about a specific item of clothing, please check with the STC Manager for clarification.
Consultants are asked to arrive 15 minutes before their shift starts. This ensures a smooth transition between shifts. If for some reason you are going to be late, you need to contact the STC Manager as soon as possible.
Applications are available from any STC Consultant on duty and can be returned to any Consultant.