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Busar Office

Office of Student Accounts

  • CREDIT CARD CONVENIENCE FEE as of May 1, 2016

    IU Northwest is committed to providing students and their families a range of options for paying their educational expenses including e-check, check, cash, and credit card. The credit card payment method is becoming prohibitively expensive because of transactions fees charged to the University.   In order to continue to accept credit cards, payments made with MasterCard, Discover, VISA, JCB, and American Express on student accounts will be assessed a 2.75%* convenience fee by the third party vendor on the payment amount effective May 1, 2016.

    Payments may continue to be made via e-checks, checks and cash without a convenience fee.  In addition, IU Northwest has multiple installment Deferment Payment plans to assist with payment options for students and their families.  *Note:  the 2.75% rate is subject to change.

    As of May 01, 2016:

    • Students/payers who choose the credit card option to pay a student account will be charged a non-refundable, per transaction convenience fee of 2.75%* by the third party vendor of the payment amount. For example, a $500 payment with a credit card will be assessed a $13.75 convenience fee by the CASHNet service. The service charge will appear separately on the credit card holder’s credit card statement. *Note: the 2.75% rate is subject to change.
    • This change is for credit card payments on student accounts at all Indiana University campuses.  Note: Application Fees are not on the student account.
    • Credit card payment option will be available only as an online service via One.IU.edu. IU Northwest will not accept credit card payments for student account payments through the mail, in person, or over the phone.
    • Credit card payments may be made with MasterCard, Discover, VISA, JCB, and American Express.
    • All costs for choosing to pay with a credit card must be assumed by the student/authorized payer. The University does not receive, nor will it underwrite, any portion of the service charge.
    • The service charge from CASHNet is in addition to the interest rate charged by the credit card company.

    We are working to maximize alternative payment methods for our students in the most efficient manner.  This change will allow us to continue to offer payments via credit cards on student accounts to those who choose that method without requiring all students to subsidize this payment method. The savings of over $75,000 to the University will be reinvested in new initiatives to support student success and campus growth.

    For more information, please view the Credit Card Convenience Fee FAQ or contact the Office of the Student Accounts at (219) 980-6622.


  • Student Accounts General Information

    Any inquiries concerning your IU Northwest fee assessment should be directed to our office.  In order to insure the security and privacy of our students, account information will not be released over the phone.  Students may access their student account information by visiting the One.IU at www.one.iu.edu or by visiting our office.

    Service Philosophy of the Office of Student Accounts

    As members of a student-centered campus, we make the commitment to provide friendly, knowledgeable customer service and assistance in support of the University’s Shared Vision, Values, and Strategic Outcomes.

    Office Hours:

    Monday & Thursday: 8:00 a.m. - 6:00 p.m.
    Tuesday, Wednesday, & Friday: 8:00 a.m. - 5:00 p.m.

    Phone Number:

    (219) 980-6622 or toll free (888) YOUR-IUN (968-7486)

    Fax Number:

    (219) 981-4246

    Visit us at Hawthorn Hall

    Mailing Address:

    Office of Student Accounts
    IU Northwest
    3400 Broadway
    Hawthorn Hall, Room 109
    Gary, Indiana 46408

    Email Address:

    [[bursarnw]]

  • In order to continue to accept credit cards, payments made with MasterCard, Discover, VISA, JCB, and American Express on student accounts will be assessed a 2.75%* convenience fee by the third party vendor on the payment amount effective May 1, 2016. Payments may continue to be made via e-checks, checks and cash without a convenience fee.

    How to make an Electronic Payment

    Former Students who do not know their username or passphrase should go to IT Accounts for additional help.

    

  • Non-Payment/Collections

    Your registration will not automatically be cancelled for non-payment of fees. You must either pay your fees or notify us if you do not intend to return to the IU Northwest campus.

    The Office of Student Accounts is responsible for the collection of any outstanding University financial obligations. An encumbered account will be denied certain University services until it is paid in full.

    If your account is past due you will receive late fees following the due date of 1.5% of your balance for each month the account remains past due.  After the 3rd due date of the semester, if you are still past due, your account will be sent to the Student Loan Administration for pre collection.  If your account is still not paid once the semester ends, your account may be turned over for full collection activities. 

    Learn More

    Tax Credits

    All students enrolled in courses for college credit must complete form W-9S each calendar year they are enrolled. The form may be completed electronically at One.iu.edu.

    Learn More

    Returned Checks

    The return by the bank of any check you have issued will result in a fee. The agreement with our bank is that checks will be sent through twice before they are returned to us. The Office of Student Accounts will contact you should this happen. These accounts will also be flagged with “No Checks Accepted.”

    Note: The issuance of a stop payment order through your bank does not constitute as an official withdrawal from University classes.

    Learn More

    Multi-Campus Enrollment

    You may not know that you can enroll at more than one Indiana University campus. To do so, you must verify that satisfactory financial arrangements have been made by the due date of each campus. Fee payment information varies from campus to campus.

    Forms

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Office Hours:

Monday & Thursday: 8:00 a.m. - 6:00 p.m.

Tuesday, Wednesday, & Friday: 8:00 a.m. - 5:00 p.m.

Phone Number:

(219) 980-6622 or toll free (888) YOUR-IUN (968-7486)

Fax Number:

(219) 981-4246

Email Address:

bursarnw@iun.edu

Mailing Address:

Office of Student Accounts
IU Northwest 3400 Broadway
Hawthorn Hall, Room 109
Gary, Indiana 46408

Indiana University Northwest
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